DELIVERY

Orders are despatched within 2-5 working days. Some items are made to order, this means that they will take a little longer. Please refer to the product description for more information or please contact us at info@pinksugar.com.tr

If you need your order urgently please get in touch to let us know the date you need your order by so that we can make sure its ready in time. Some of Our pieces are handmade and can take around a week to make.

United States & CANADA Delivery

  • FREE DELIVERY with Fedex
  • Once shipped the item will be delivered in 1-2 working days.

UK & European Delivery

  • FREE DELIVERY with Fedex
  • Once shipped the item will be delivered in 1-2 working days.

Worldwide Delivery

  • FREE DELIVERY with Fedex
  • Once shipped the item will be delivered in 2-5 working days.


Please Note:

For orders outside of Turkey the recipient may have to pay import duties or a formal customs entry fee either prior to or upon delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.


Tracking your Parcel

If you have ordered online you will receive an email to confirm that your items have been dispatched with your tracking details. If you are concerned you have not received your parcel please contact us via email at info@pinksugar.com.tr


Late and Lost Deliveries

If your delivery has been delayed then please use the tracking number sent with the dispatch confirmation email to enable you to track your parcel.

We cannot refund or replace lost items until 20 working days after the date of despatch.

Delays can often be caused by customs checks, which can sometimes take time to clear.


Returns

Pink Sugar Jewelry is made using the finest materials and craftsmanship. However, if for any reason you are not happy with your jewellery please get in touch and we will be happy to arrange an exchange or full refund. You must get in touch within 7 working days of receiving your jewelry to be entitled to a full refund or exchange. Items must also be unworn and in their original condition.

Earrings, due to hygiene reasons, cannot be returned.

Bespoke or specially adapted jewellery cannot be returned as it has been specifically designed for you only.

Ring sizes need to be specified when ordering but we can re-size rings at a later stage. A fee will be charged.

Please contact us before you send any returns and please include a note or printed copy of your order so we can identify your order.) info@pinksugar.com.tr

Repairs

Our Gold re-plating service is great if you feel your jewellery needs a fresh dip of Gold. There is a small charge for this service.

Please contact us if you jewelry needs any adjustments or repair work and we will make sure its back with you as soon as possible.